Monday, August 10, 2009

Cruise Ship Resume - What Should I Send?

Here is a sample of what someone sent me - and its pretty good. It is obviously geared towards cruise ship/hospitality becasue he has had cruise ship previous experience.
The idea is to focus on your experience, training, volunteering etc, which is relevant to obtaining the job you want onboard. Remember, your prospective employer can't ask you any questions, so your resume and letter need to be clear about who you are, what you want and what you can bring to the position. I like how he has layed out his resume - its all about selling himself - what he can bring to the position. The traditional "resume stuff" comes after the sales pitch. Of course there are many ways to sell yourself - be comfortable with how you present yourself and whatever style your chose - be real...hype, over-the-top its all good, but make it real.

Name: Your name in full
Telephone: x-xxx-xxxx
Email: xxxxx@xxxxxxx.com
Address: xxxxxxxx xxxxxx xxxxxx xxx xxxxxx xx
Nationality: xxxxxxxxxxx
Passport: Nationality – valid until ____
Marital Status: xxxx
Language Skills: Fluent:________ Intermediate:_________ Beginner:__________
Safety Training: Full STCW 95 Certification valid until 2011
*This is a mandatory safety certificate for all cruiseship employees. Check your local Coast Guard for schools which offer this STCW – 95 certification


Profile:

A well presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image. A proactive, focused and committed professional, with extensive expertise gained within the cruise / leisure / retail and hospitality sectors.

Commercially astute, with the ability to identify business opportunities and implement effective revenue ideas and customer activities to ensure customer satisfaction.

A self motivated, passionate professional, with the necessary skills to remain flexible and productive in a unique business environment. Successful broad-based management and leadership experience gained within a wide spectrum of cruise and business environments. Proven ability to manage relationship complexities within both the cruise ship and land based work place, and to capitalize upon opportunities to grow business and improve customer satisfaction.

An accomplished time manager, organizer and change manager, capable of conceptualizing, introducing and integrating innovative strategies, streamlining resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care.


Key Skills:

*Managing a diverse team of up to 40 staff members
*MC / Social Host for major guest functions
*Adept at grasping new workplace environments very quickly
*Maintaining excellence in guest satisfaction
*Persuasive sales presentations to maximize performance and revenue
*Technically inclined, utilizing IT skills for sales presentations and seminars
*Planning, scheduling all daily activities, entertainment and special events
*Working in concert with other departments to maximize onboard revenue
*Detail oriented administrator including voyage/sales reports, staff evaluation


Career History:

Title of Position
Company Name
City, State/Province
Company Website
Date of Employment

Responsibilities:
Assist with developing and maintaining customer relations
Coordinate daily events with various departments and staff
Liaison with departments to ensure events are correctManage inventory of catering/event items as required
Responsible for ensuring delivery costs are in line with budget guidelines
Set up and attend events as scheduled



Title of Position
Company Name
City, State/Province
Company Website
Date of Employment

Responsibilities:
Managed all daily operations including sales, customer service, staff and administrative duties
Devised action plans to meet financial objectives
Created, organized and implemented all aspects of special events including, food, d├ęcor, staffing, entertainment and logistics
Managed all events on site ensuring maximum guest satisfaction
Responsible for budget targets and all financial aspects of the day-to-day operations


Title of Position
Company Name
City, State/Province
Company Website
Date of Employment

Responsibilities:
Managed all aspects of the cruise department
Supervised department staff of 40 staff and entertainers
Created daily passenger entertainment and activities schedule
Hosted all private functions, main stage and poolside shows
Worked other onboard departments to maximize passenger service and revenue
Prepared all end of cruise reports as pertaining to company policy
Ensured department was compliant with all safety, security and environmental policies

Industry Related Academics:

1997 – 1998 Sales Marketing Management Courses,
Florida State University, Broward College, N, Miami
1999 – 2000 Sports / Entertainment / Event Management, Travel / Tourism / Hospitality Management,
Johnson & Wales University, N. Miami (NCL)

Professional Associations:

Cruise Line International Association
National Speakers Bureau
Entertainment Management Guild
Professional Meeting Planners Association

Leisure Activities:

Football Photography Computers

References:

Available upon request